Customer Service Executive

Location: Manchester (close to Trafford Centre)

Salary: £23,500 basic salary plus commission (£29k OTE)

Hybrid: 2 days WFH

Plus, extensive company benefits.

Customer Service Executives play a key role in managing the end-to-end sales process. You responsibilities will include processing sales orders, providing exceptional customer service, and handling all inbound inquiries. These inquiries may come through the website, email, or over the phone. You will work closely with customers to understand their needs, offer tailored product recommendations, and support them throughout the ordering process, from initial inquiry to final delivery.

Key Responsibilities:

Customer service executives handle a high volume of customer enquiries and orders. Core responsibilities include:

• Processing orders received via the client website
• Production of customer quotes and converting these quotes into orders
• Processing customer sample requests
• Liaising with suppliers in respect of bespoke requests & specific fulfilment requirements
• Advising customers in relation to the product range - specifically pricing, lead times, artwork requirements, stock levels and product features
• Handling customer claims in the event of product quality problems, print issues or delays
• Working collaboratively with internal stakeholders to ensure the smooth running of internal operations including the client journey from order to delivery. Liaising with the Art team and Finance.

Key skills

• Experience of working in similar customer service team environments
• Positive can-do attitude
• Strong attention to detail
• Ability to multi-task and manage competing objects and deadline
• Excellent written and verbal communication skills and phone manner
• Good knowledge and experience with Microsoft Word & Excel

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At We Are Adam, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We are more than happy to discuss any reasonable adjustments that you may require.

Interested? Please apply now.

We look forward to hearing from you!